Chapter 1. General Provisions
Article 1 (Purpose)
These Terms and Conditions (“Terms”) set forth the rights, obligations, responsibilities, and other necessary matters between EQ4ALL (the “Company”) and users of the services provided through mobile devices, as well as related networks and websites.
Article 2 (Definitions)
โ The definitions of terms used in these Terms are as follows:
1. “Company” means a business operator that provides services through mobile devices.
2. “Member” means a person who enters into a service use agreement in accordance with these Terms and uses the services provided by the Company.
3. “Temporary Member” means a person who provides only limited information and uses only part of the services provided by the Company.
4. “Mobile Device” means a device capable of downloading or installing and using content, such as a mobile phone, smartphone, personal digital assistant (PDA), tablet, etc.
5. “Account Information” collectively refers to the Member’s membership number and external account information, device information, nickname, profile photo, friend list, and other information provided to the Company, as well as service usage information (e.g., nickname) and payment information for usage fees.
6. “Content” means any paid or free digital materials created by the Company in connection with providing the services for use on mobile devices.
7. “Application” means any program downloaded or installed on a mobile device to use the services provided by the Company.
8. “Open Market” means an e-commerce environment built to enable installation of applications and payment for content on a mobile device.
โก Except as defined in Paragraph โ , terms shall be interpreted in accordance with applicable laws and service-specific policies, and if not defined therein, in accordance with general commercial practices.
Article 3 (Provision of Company Information, etc.)
The Company displays the following information within the service in an easily accessible manner for Members. However, the Privacy Policy and these Terms may be made available via a linked screen.
1. Company name and name of the representative
2. Address of the place of business (including the address where Member complaints can be handled)
3. Telephone number and email address
4. Business registration number
5. Mail-order business ์ ๊ณ /registration number
6. Privacy Policy
7. Terms of Service
Article 4 (Effect and Amendment of the Terms)
โ The Company posts these Terms within the service or on a linked screen so Members can review them. Important provisions—such as service suspension, withdrawal of subscription, refunds, termination/cancellation, and disclaimers/limitations of liability—will be clearly indicated (e.g., bold text, color, symbols) or provided through separate linked screens for ease of understanding.
โก If the Company amends these Terms, it will post the effective date, details of the amendment, and the reason for amendment at least 7 days prior to the effective date within the service or on a linked screen. However, if the amendment is disadvantageous to Members or constitutes a material change, the Company will post such notice at least 30 days prior to the effective date and notify Members in the manner described in Article 27(1). In such case, the Company will present a clear comparison between the pre-amendment and post-amendment Terms.
โข After posting notice of the amended Terms, the Company confirms whether Members agree to the application of the amended Terms. When posting or notifying under Paragraph โก, the Company will also inform Members that failure to express agreement or refusal will be deemed as consent. If a Member does not express refusal by the effective date, the Member is deemed to have agreed to the amended Terms. If a Member does not agree, the Company or the Member may terminate the service use agreement.
โฃ The Company will take measures to allow Members to ask questions and receive responses regarding these Terms.
โค The Company may amend these Terms within the scope not violating applicable laws, including the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Content Industry Promotion Act.
Article 5 (Conclusion and Application of the Service Use Agreement)
โ The service use agreement is formed when an applicant (the “Applicant”) agrees to these Terms, applies for service use, and the Company accepts the application.
โก The Company, in principle, accepts applications. However, the Company may refuse acceptance if any of the following applies:
1. The application contains false information or does not meet application requirements
2. The Applicant uses abnormal or circumvention methods in countries where the Company does not provide the service
3. The application is made for the purpose of undermining public order or morals
4. The Applicant intends to use the service for improper purposes
5. The Applicant intends to use the service for profit-making purposes
6. Other reasons equivalent to the foregoing, where acceptance is deemed inappropriate
โข The Company may defer acceptance until the relevant reason is resolved if any of the following applies:
1. Insufficient capacity of facilities, difficulty supporting specific mobile devices, or technical issues
2. Disruptions in service, service fees, or payment methods
3. Other reasons equivalent to the foregoing, where acceptance is deemed difficult
Article 6 (Governing Rules Outside the Terms)
Matters not provided herein and interpretation of these Terms shall follow applicable laws (including the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Content Industry Promotion Act) or general commercial practices.
Article 7 (Operational Policies)
โ The Company may establish operational policies (the “Operational Policies”) to set forth necessary matters for applying these Terms and matters delegated by these Terms within a specific scope.
โก The Company posts Operational Policies within the service or on a linked screen so Members can review them.
โข Amendments to Operational Policies shall follow Article 4(2). However, if an amendment falls under any of the following, the Company will provide prior notice in the manner set forth in Paragraph โก:
1. Amendments to matters explicitly delegated by these Terms
2. Amendments unrelated to Members’ rights and obligations
3. Amendments that do not fundamentally differ from these Terms and remain within a predictable scope
Chapter 2. Personal Information Management
Article 8 (Protection and Use of Personal Information)
โ The Company endeavors to protect Members’ personal information as required by applicable laws. Protection and use of personal information are governed by applicable laws and the Company’s Privacy Policy. However, the Company’s Privacy Policy does not apply to linked services outside the Company’s services.
โก Depending on the nature of the service, information that does not constitute personal information (such as nicknames, character photos, and status messages) may be ๊ณต๊ฐ/disclosed.
โข The Company does not provide personal information to third parties without the Member’s consent, except where required by applicable laws or by competent authorities.
โฃ The Company is not responsible for damages arising from leakage of personal information due to the Member’s fault.
Chapter 3. Obligations of the Parties
Article 9 (Obligations of the Company)
โ The Company shall faithfully perform its obligations and exercise its rights in good faith in accordance with applicable laws and these Terms.
โก The Company shall maintain security systems to protect personal information (including credit information), disclose and comply with the Privacy Policy, and prevent disclosure or provision of personal information to third parties except as permitted under these Terms and the Privacy Policy.
โข To provide continuous and stable services, the Company will make best efforts to promptly repair or restore facilities and data in the event of failures, loss, or damage, unless unavoidable reasons exist (e.g., natural disasters, emergencies, or issues that cannot be resolved with current technology).
Article 10 (Obligations of Members)
โ Members must not engage in any of the following acts in connection with use of the services:
1. Providing false information when applying or changing member information
2. Impersonating Company staff/operators or using another person’s identity to post or send messages; falsely stating relationships
3. Using others’ credit cards/phones/bank accounts to purchase paid content; unauthorized use of others’ IDs/passwords
4. Unauthorized collection/storage/posting/distribution of others’ personal information
5. Gambling or inducing gambling; distributing obscene/low-brow content; linking obscene sites; transmitting content that induces shame, disgust, or fear, etc.
6. Using the service for commercial/business/advertising/promotion/political activities/election campaigning, etc., beyond intended purposes
7. Unauthorized copying/distribution/encouragement or commercial use of information obtained; abusing known/unknown bugs
8. Deceiving others for gain; causing harm to others in connection with service use
9. Infringing intellectual property or portrait rights; damaging reputation or causing losses
10. Transmitting/posting prohibited information (e.g., malware/viruses/code/files/programs) intended to disrupt/destroy systems
11. Modifying the app without authorization; inserting programs; hacking/reverse engineering; leaking/modifying source code/app data; building separate servers; altering/appropriating parts of the website to impersonate the Company
12. Other acts violating laws or contrary to public morals/social norms
โก Members are responsible for managing their account and mobile devices and must not allow others to use them. The Company is not liable for damages caused by poor device management or allowing third-party use.
โข Members must set and manage payment passwords or equivalent features to prevent improper payments. The Company is not responsible for damages arising from Member negligence.
โฃ The Company may set detailed rules for the following, and Members must comply:
1. Account name, nickname, and other names used within the service
2. Chat content and methods
3. Bulletin board/service use methods
4. Policies of external mobile platform partner services (e.g., Kakao, Facebook, Google+)
Chapter 4. Use of Services and Restrictions
Article 11 (Provision of Services)
โ Once the service use agreement is completed under Article 5, the Company enables the Member to use the services immediately. However, certain services may begin on a designated date if necessary.
โก The Company may provide additional services along with those specified in these Terms.
โข The Company may classify Member tiers and differentiate usage by time, frequency, or scope of services.
Article 12 (Use of Services)
โ Services are provided during hours determined by the Company’s business policy, and the Company will ์๋ด/announce service hours on the app’s initial screen or service notices.
โก Notwithstanding Paragraph โ , the Company may temporarily suspend all or part of the services in any of the following cases, with prior notice of reason and period when possible (or post-notice when prior notice is not possible):
1. System maintenance, server expansion/replacement, network instability, etc.
2. Power outage, facility failures, traffic surges, or telecom carrier maintenance preventing ์ ์/normal service
3. War, incidents, natural disasters, or equivalent national emergencies beyond the Company’s control
โข The Company provides services via dedicated applications and/or networks. Members may download/install the app or use the network to access free or paid services.
โฃ For paid content, Members must pay the stated fees. Downloading or using services via network may incur additional charges set by the Member’s telecom carrier.
โค If a Member changes devices/phone numbers, uses overseas roaming, etc., some or all content may be unavailable; the Company is not liable for this.
โฅ Background processes may occur depending on the service and device/carrier characteristics, which may cause additional charges; the Company is not liable for such charges.
Article 13 (Change or Discontinuation of Services)
โ The Company may change services for operational/technical reasons and will announce such changes in advance. However, bug fixes, urgent updates, or non-material changes may be announced afterward.
โก The Company may discontinue all services due to material business reasons such as transfer/division/merger, contract expiration, or significant revenue deterioration. In such case, the Company will announce the discontinuation date, reason, and compensation terms at least 30 days in advance and notify Members under Article 27(1).
โข In the case of Paragraph โก, the Company will refund unused or remaining paid services in accordance with Article 24(3).
Article 14 (Collection of Information, etc.)
โ The Company may store and retain chat content between Members. Such information is held only by the Company. Third parties may access it only when authorized by law, and the Company may use it solely for dispute mediation, complaint handling, or maintaining order.
โก If the Company or a third party reviews chat information under Paragraph โ , the Company will inform the Member in advance of the reason and scope, unless it is necessary to investigate/process/confirm prohibited acts under Article 10(1) or to remedy damages—in which case notice may be provided afterward.
โข The Company may collect and use members’ mobile device information (settings/specs/OS/version, etc.) excluding personal information, for stable operations and service quality improvements.
โฃ The Company may request additional information from Members for service improvements or introductions; Members may accept or refuse, and the Company will inform Members that refusal is possible.
โค The Company may store service usage data in an anonymized manner and process it to improve service quality (including AI training). As it is anonymized and non-identifiable, it is not affected by membership withdrawal, etc.
Article 15 (Advertising)
โ The Company may display advertisements within the service. For Members who consent, the Company may send promotional information via email, SMS/LMS, push notifications, etc. Members may refuse receipt at any time, and the Company will stop sending promotional information upon refusal.
โก Banners/links within the service may connect to advertisements or services provided by third parties.
โข If connected under Paragraph โก, such services are outside the Company’s service ์์ญ/scope; the Company does not guarantee reliability or stability and is not liable for damages, unless the Company has intentionally or with gross negligence facilitated the occurrence of damage or failed to take measures to prevent damage.
Article 16 (Ownership of Copyright, etc.)
โ Copyright and other intellectual property rights in the application, services, and content created by the Company belong to the Company.
โก Members must not, without prior consent, use for commercial purposes or allow others to use information obtained through the services that is owned by the Company or providers, by means such as copying/transmission/editing/publication/performance/distribution/broadcasting/creating derivative works, etc.
โข Members permit the Company to use user-generated content uploaded or transmitted through the application/services (including chat text communications, images, sounds, and all materials; “User Content”) under the following methods and conditions:
1. Use, edit, modify, publish, reproduce, perform, transmit, distribute, broadcast, and create derivative works of such User Content in any form, without limitation as to time or territory
2. The Company shall not sell, rent, or transfer User Content for the purpose of transaction without prior consent of the creator
โฃ The Company will not use User Content that is not displayed in the application and is not integrated with the service (e.g., posts on general boards) without the Member’s explicit consent. Members may delete such User Content at any time.
โค The Company may delete/move posts or refuse registration without prior notice if it determines the post violates prohibited acts under Article 10(1).
โฅ If a Member’s legal interests are infringed by content posted on the Company’s boards, the Member may request deletion or posting of a rebuttal. The Company will take necessary measures promptly and notify the applicant.
โฆ This Article remains effective while the service is operated and continues after membership withdrawal.
Article 17 (Purchase, Usage Period, and Use of Paid Content)
โ Paid content purchased within the service can be used only on the mobile device where the relevant application was downloaded/installed.
โก The usage period follows what is specified at purchase. However, if the service is discontinued under Article 13(2), paid content without a specified period may be used until the discontinuation date announced.
Article 18 (Restrictions on Members’ Service Use)
โ If a Member violates obligations under Article 10, the Company may take restriction measures, including restricting service use, deleting related information (posts/photos/videos, etc.), and other actions. Specific reasons and procedures are determined in Operational Policies under Article 19(1).
1. Partial restriction: restricting certain permissions such as chatting for a period
2. Account restriction: restricting use of the account for a period or permanently
3. Member restriction: restricting service use for a period or permanently
โก If the restriction under Paragraph โ is justified, the Company does not compensate for damages incurred by the Member due to the restriction.
โข The Company may suspend service use of an account until investigation is completed in any of the following cases:
1. A legitimate report that the account was hacked or stolen
2. Suspicion of illegal program use or organized fraudulent activity
3. Other equivalent reasons requiring temporary measures
โฃ After investigation under Paragraph โข, for paid services, the Company will extend usage time by the suspension duration or compensate with equivalent paid service/cash, unless the Member falls under the reasons in Paragraph โข.
Article 19 (Reasons and Procedures for Restriction Measures)
โ The Company determines specific reasons and procedures for restriction measures by considering the nature/degree/frequency/result of prohibited acts under Article 10(1) and sets them in Operational Policies.
โก When imposing restriction measures, the Company notifies the Member in advance of:
1. Reason for restriction
2. Type and period of restriction
3. How to file an objection
However, in urgent cases, notice may be provided afterward.
Article 20 (Objection Procedure to Restriction Measures)
โ If a Member objects to restriction measures, the Member must submit a written objection (or by email or equivalent means) within 14 days of receiving notice, stating reasons for objection.
โก The Company responds within 15 days of receiving the objection, in writing/email or equivalent. If it cannot respond within that period, it will notify the reason and the processing schedule.
โข If the objection is valid, the Company will take corresponding measures.
Chapter 5. Withdrawal, Refunds, and Termination
Article 21 (Payment)
โ In principle, charges and payment methods for purchasing content follow the policies/methods determined by telecom carriers, open market operators, etc. Limits for each payment method may be granted or adjusted according to policies or government guidelines.
โก If the purchase is paid in foreign currency, the actual billed amount may differ from the displayed price due to exchange rates and fees.
Article 22 (Withdrawal of Subscription, etc.)
โ A Member who has entered into a contract for paid content may withdraw from the purchase within 7 days from the later of the contract date or the date the content becomes available, without fees or penalties.
โก A Member may not withdraw against the Company’sๆๆ/intent in the following cases; however, for divisible-content purchases, the remaining part not falling under the below may still be withdrawn:
1. Paid content used/applied immediately upon purchase
2. Content where additional benefits were provided and such benefits have been used
3. Content where “opening” is deemed use or where utility is determined upon opening, and opening has occurred
โข For content not eligible for withdrawal, the Company will clearly indicate such fact, provide trial products (limited-time use/experience), or provide sufficient information so as not to impede withdrawal rights. If the Company fails to do so, the Member may withdraw notwithstanding Paragraph โก.
โฃ Notwithstanding Paragraphs โ and โก, if paid content differs from ํ์/advertising or is performed differently from the contract, the Member may withdraw within 3 months of availability or within 30 days from when the Member knew or could have known the fact, whichever is earlier.
โค Upon withdrawal, the Company confirms purchase details through the platform/open market operator. The Company may contact the Member using provided information and may request additional evidence to confirm a legitimate reason.
โฅ When withdrawal occurs, the Company retrieves the paid content and refunds within 3 business days. If refund is delayed, the Company pays delay interest calculated under applicable law and enforcement decree.
โฆ For minors, the Company will inform that the contract may be canceled without legal guardian consent, and the minor or legal guardian may cancel if consent was not obtained, except where the minor purchased with property allowed by the guardian or used deception to appear adult or to appear consented.
โง Whether a purchaser is a minor may be determined based on device, executor info, and payment method holder. The Company may request documents proving minority/guardianship to verify legitimate cancellation.
Article 23 (Refund of Overpayments)
โ If overpayments occur, the Company refunds them. However, if the overpayment is caused by the Member’s fault without the Company’s intent or negligence, reasonable actual costs for refund may be borne by the Member.
โก Payments via the application follow open market payment methods. If overpayments occur, the Member must request a refund from the Company or the open market operator.
โข Communication charges arising from app downloads or network service use (call/data charges) may be excluded from refund.
โฃ Refunds are processed according to the refund policy of the relevant open market operator or the Company, depending on the mobile OS.
โค The Company may contact the Member and request necessary information to process refunds, and will refund within 3 business days from receipt of the required information.
Article 24 (Termination of Contract, etc.)
โ A Member may terminate the service use agreement at any time by withdrawing membership. Upon withdrawal, all usage information held in the service is deleted and cannot be restored.
โก If a Member commits prohibited acts under these Terms/Operational Policies/service policies and there is a material reason making the contract unsustainable, the Company may suspend service use or terminate the agreement after prior notice and a reasonable cure period.
โข Refunds and damages under Paragraphs โ and โก are processed in accordance with the Content User Protection Guidelines.
โฃ To protect personal information of Members who have not used the service for one consecutive year from the most recent use date (“Dormant Accounts”), the Company may terminate the agreement and destroy personal information, etc. In such case, it will notify the Member at least 30 days prior of termination/destruction and the personal information to be destroyed.
Chapter 6. Damages and Disclaimers
Article 25 (Damages)
โ If the Company or a Member causes damages to the other party by violating these Terms, the violating party is liable for such damages, unless there is no intent or negligence.
โก If the Company provides a partner’s individual service and a Member agrees to that service’s terms, any damages caused by the individual service provider’s intent or negligence are the responsibility of that provider.
Article 26 (Disclaimer / Limitation of Liability)
โ The Company is not liable for failure to provide services due to force majeure such as natural disasters or equivalent events.
โก The Company is not liable for damages caused by maintenance/replacement/inspection/construction of service facilities or equivalent reasons, unless due to the Company’s intent or negligence.
โข The Company is not liable for service disruptions caused by the Member’s intent or negligence, unless the Member has unavoidable or justifiable reasons.
โฃ The Company is not liable for the reliability/accuracy of information posted by Members unless there is intent or gross negligence.
โค The Company has no obligation to intervene in transactions/disputes between Members or with third parties arising via the service and is not liable for resulting damages.
โฅ The Company is not liable for damages related to free services, unless due to the Company’s intent or gross negligence.
โฆ The Company is not liable for a Member’s failure to obtain expected benefits or for loss thereof.
โง The Company is not liable for third-party payments resulting from a Member’s failure to manage device/open market passwords, unless due to the Company’s intent or negligence.
โจ The Company is not liable if content cannot be used due to device/number/OS changes, overseas roaming, carrier changes, etc., unless due to the Company’s intent or negligence.
โฉ The Company is not liable if a Member deletes content or account information provided by the Company, unless due to the Company’s intent or negligence.
โช The Company is not liable for damages incurred by Temporary Members, unless due to the Company’s intent or negligence.
Article 27 (Notice to Members)
โ The Company may notify Members via email address, electronic memo, in-service messages, SMS/LMS, etc.
โก Notice to all Members may be made by posting within the service for at least 7 days or by presenting pop-up screens, in lieu of individual notice under Paragraph โ .
Article 28 (Jurisdiction and Governing Law)
These Terms are governed by and construed in accordance with the laws of the Republic of Korea. If litigation arises between the Company and a Member, the competent court shall be determined pursuant to applicable laws and procedures.
Article 29 (Customer Complaints and Dispute Resolution)
โ The Company provides guidance within the service (or linked screen) on how Members may submit opinions or complaints, and operates dedicated personnel for handling such submissions.
โก If a submission is objectively recognized as justified, the Company will process it promptly within a reasonable period. If processing will take a long time, the Company will notify the reason and schedule via service notice or by the method in Article 27(1).
โข If a dispute is mediated by a third-party dispute resolution body, the Company may faithfully provide evidence of measures taken (including restrictions) and may follow the mediator’s decision.
