Public transportation services should be designed for everyone who uses them.
[ Why Is This Needed? ]
Kiosks at train stations are essential facilities for purchasing and modifying tickets and checking travel information.
However, many existing kiosks have not fully considered visual and auditory accessibility,
making them difficult to use for people with disabilities.
Starting January 28, 2026, barrier-free functionality will become mandatory for kiosk installations even in workplaces with fewer than 100 employees. Kiosk accessibility is no longer optional—it is a legal and regulatory requirement.
The barrier-free kiosks installed at SRT stations respond to this shift,
demonstrating how accessible kiosk environments can be implemented in real transportation settings.
[ How Is It Used? ]
Implementation of Barrier-Free Kiosks at SRT Stations
▲ Barrier-free kiosk installed inside SRT Suseo Station
The barrier-free kiosk installed at SRT was jointly developed by Dot, a company specializing in braille and tactile accessibility for visually impaired users, and EQ4ALL, a company specializing in sign language accessibility technology.
This integrated accessibility kiosk provides:
bringing multiple accessibility solutions together within a single device.
Deaf users can understand procedures and selected options through on-screen sign language avatar guidance during key processes such as ticket purchase, ticket changes, ticket refunds.
→ This creates an environment where passengers can independently use transportation services without relying on ticket counters or staff assistance.
Designed in Accordance with Public Accessibility Standards
▲ A passenger using a barrier-free kiosk at SRT Suseo Station
The kiosk was built in compliance with accessibility certification standards set by the National Information Society Agency (NIA) of Korea.
In particular, the SignTong Kiosk technology meets the sign language accessibility standards established by NIA, making it suitable for deployment across public sector environments.
→ A real-world example of accessibility implemented with consideration for regulation, standards, and on-site usability.
View SignTong Kiosk
[ What Changes? ]
- Strengthened Accessibility in Transportation Services
Both visually and hearing-impaired users can independently operate train station kiosks. - Proactive Response to Legal and Regulatory Changes
Sets a benchmark for public transportation infrastructure in line with barrier-free kiosk mandates. - Improved Operational Efficiency
Reduces repetitive assistance requests and lowers staff workload at ticket counters. - Increased Trust in Inclusive Transportation Environments
Accessible kiosks strengthen public trust in transportation services designed for everyone.
Public transportation services should be designed for everyone who uses them.
[ Why Is This Needed? ]
Kiosks at train stations are essential facilities for purchasing and modifying tickets and checking travel information.
However, many existing kiosks have not fully considered visual and auditory accessibility,
making them difficult to use for people with disabilities.
Starting January 28, 2026, barrier-free functionality will become mandatory for kiosk installations even in workplaces with fewer than 100 employees. Kiosk accessibility is no longer optional—it is a legal and regulatory requirement.
The barrier-free kiosks installed at SRT stations respond to this shift,
demonstrating how accessible kiosk environments can be implemented in real transportation settings.
[ How Is It Used? ]
Implementation of Barrier-Free Kiosks at SRT Stations
▲ Barrier-free kiosk installed inside SRT Suseo Station
The barrier-free kiosk installed at SRT was jointly developed by Dot, a company specializing in braille and tactile accessibility for visually impaired users, and EQ4ALL, a company specializing in sign language accessibility technology.
This integrated accessibility kiosk provides:
Braille and tactile interfaces for visually impaired users
SignTong-based sign language avatar guidance for Deaf users
bringing multiple accessibility solutions together within a single device.
Deaf users can understand procedures and selected options through on-screen sign language avatar guidance during key processes such as ticket purchase, ticket changes, ticket refunds.
→ This creates an environment where passengers can independently use transportation services without relying on ticket counters or staff assistance.
Designed in Accordance with Public Accessibility Standards
▲ A passenger using a barrier-free kiosk at SRT Suseo Station
The kiosk was built in compliance with accessibility certification standards set by the National Information Society Agency (NIA) of Korea.
In particular, the SignTong Kiosk technology meets the sign language accessibility standards established by NIA, making it suitable for deployment across public sector environments.
→ A real-world example of accessibility implemented with consideration for regulation, standards, and on-site usability.
View SignTong Kiosk
[ What Changes? ]
Both visually and hearing-impaired users can independently operate train station kiosks.
Sets a benchmark for public transportation infrastructure in line with barrier-free kiosk mandates.
Reduces repetitive assistance requests and lowers staff workload at ticket counters.
Accessible kiosks strengthen public trust in transportation services designed for everyone.